Recovery analysis — $150 flat, mail-in or Brisbane drop-off

Start my recovery analysis

A $150 forensic analysis of your device. If your data can be recovered in-house, the recovery is included; anything more is quoted first. Your founding rate is locked in for life, even after prices change for new customers.

Before you pay

Tell us about the device

A few details so we know what's arriving. You'll pay securely on the next step — nothing is charged until then.

  • Forensic analysis of your device and failure mode
  • In-house recovery included when a method works
  • A custody record issued to you, with a reference ID
  • The founding flat-fee rate, kept for the life of your device
How will the device reach us?

Mailing your device in: there’s no postage surcharge — you buy the postage yourself, and a small tracked satchel is usually $10–15. After payment we email you our Australia Post Parcel Collect address with full packing instructions. Send it with Australia Post on a tracked service, and send it as a parcel: a Parcel Collect point only accepts items lodged with Australia Post, so a courier can’t deliver to it, and it refuses letter-class mail including Express Post letters.

Transit is at your own risk until the parcel reaches us and custody begins — add Extra Cover at the Post Office if you want the device covered on the way. Cover of any kind protects the physical device’s replacement value only; it does not cover the data on it (recovering that is the service you’re booking).

“Not sure” is a completely fine answer.

This is recorded on your device profile — never the actual passcode.

Do not include passcodes or passwords in this form. We only record the lock type. Sent over an encrypted connection.

Getting your device to us

Local Brisbane drop-off is available by arrangement at no charge, or choose mail-in and we'll email you our Australia Post Parcel Collect address with packing instructions after payment — you buy the postage at the counter. Power the device off and don't charge, reset, or update it before it reaches us — see the full shipping and safe-handover guidance for packing details. You'll receive a written custody record before storage begins. The next screen is Stripe's secure payment page — we never see or store your card details.