Dead phone? The data usually isn't.
Phones that won't turn on, won't charge, or boot-loop are among the most recoverable devices we see. Here's how it works.
Stop pressing the power button. If a phone is dead because of a board fault, repeated boot attempts can make the fault worse. Charge attempts on a shorted board do the same. Leave it off and tell us what happened.
"Dead" is a symptom, not a diagnosis
A phone that won't turn on can have a flat battery, a failed charging circuit, a shorted power line, a corrupted boot chain, or genuine storage failure — and only the last of those directly threatens your data. In most dead phones, the storage is fine and the problem is getting power and a boot path to it.
How we approach it
- Power and charging faults: board-level diagnosis, component repair, then a full extraction of your data once the device is stable.
- Boot loops and software death: logical and file-system extraction routes that read the data without depending on a full normal boot.
- Suspected storage failure: specialist forensic-lab workflows that work at the chip level.
If it can't be recovered today
Some dead devices — particularly newer models with tightly integrated storage and security — have no current extraction route. Preservation keeps the hardware in exactly the state a future method will need: no part swaps, no update attempts, no power cycles. When a route emerges for your model, your device is ready. Preserving it now is the safest default whenever a current route isn't already confirmed.
What it costs
Your $150 recovery analysis includes in-house recovery when a method works. If there's no method yet, the device is preserved and monitored at no ongoing cost until one exists. The free inquiry above gives you a no-obligation answer first — nothing happens to the device without your go-ahead.
Quick answers
Is my data still there if the phone won't turn on?
Usually. A phone that won't power on most often has a battery, charging-circuit, or boot problem. The storage holding your photos and messages is a separate component and is usually intact — only genuine storage failure directly threatens it, and that's the least common cause.
Should I keep trying to charge or restart it?
No. If the board has a fault, repeated boot and charge attempts can make the damage worse. Power it off, leave it off, and tell us what happened instead.
What does dead phone data recovery cost?
The inquiry is free with no obligation. Recovery starts with a $150 forensic analysis — in-house recovery is included; if there's no method yet, the device is preserved and monitored at no ongoing cost until one exists.
Free, no-obligation inquiry
Tell us what happened before it stopped
This is a free inquiry, not a purchase — there’s no obligation. Tell us what happened and what data matters, and we’ll reply with the strongest option for your device, preservation or recovery.
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We reply within one business day — usually the same day — with the strongest available option and, if relevant, a written quote. Urgent? Call 0423 056 889 now.
Do not charge, update, erase, reset, or repeatedly power on the device before we reply.